Tuesday, October 11, 2011

Chapter 1.4: The Cost/Benefit of Process

If the purpose of process is to create customer value then each activity of a process should contribute some portion of that value.  The differences between the value created by an activity and the resources consumed to produce that value define the incremental value delivered by the activity.  The cost of an activity is determined from the cost of the resources allocated to that activity to create a single unit of value.  The total value created and the total cost of a process is determined by adding the value and cost of each of the activities that are part of the process flow.
Figure 1.6 list four activities of a manufacturing process to create a finished part.  Activity #1 consumes the resources of a stock piece of metal and a cutting machine to produce a piece of metal cut to the specification for the part.  Each downstream activity in the process flow that occurs after activity #1 adds incremental value to the value created by the upstream activities. 

Figure 1.6: The Cost/Benefit of a Finished Part

The activities of a process each add an incremental value to the finished product or service at an incremental cost.  Totaling each establishes the cost/benefit of the process.

The incremental value of each manufacturing activity is determined by comparing the consumed resources with the created value for that activity.  Activity #2 consumes the part shape produced by Activity #1 and creates a part shape with a hole.  The incremental value produced by Activity #2 is the difference between what is consumed and created; In this case the hole.  Therefore the incremental value created by Activity #2 is the hole in the part.
The cost to produce the incremental value is the cost to execute that manufacturing activity for one unit of value.  In activity #2, the cost to create the hole in one part shape is $2.  The cost is established by allocating the fixed and variable costs of the materials, labor, facilities, etc., used to create the hole in one part shape.
The total value produced by a process and the total cost of producing that value can be determined by adding the value and cost of each of its separate activities.  In Figure 1.6 the process produced a finished part at a total cost of $9.  With this knowledge, it can be determined if the benefit of producing a finished part is worth its cost.  And where opportunities may exist to either to increase the value of the part or reduce the resource cost of the process.
The approach used to evaluate the cost/benefit of a manufacturing process also applies to an information process.  Although it is easier to see the incremental value produced by a manufacturing activity than an information activity, the principle is the same.  The incremental value and its associated cost can be determined for each activity of a process.
Figure 1.7 lists four activities for preparing a customer order for production.  The paper order is first prepped by adding internal part codes to the customer’s order information.  Next the order is entered into the system.  A quality check is then made to validate that the order was entered correctly.  in the final activity of this process, the order is released to production.

Figure 1.7:  The Cost/Benefit of a Production Order

Each activity of an information process can be analyzed for its incremental value and cost.  What could you do with that information?
The incremental value of each information activity is determined by comparing the consumed resources with the create value of that activity.  Activity #2 consumes both the customer supplied information as well as the part codes copied on the order in Activity #1.  Activity #2 creates electronic data from the data stored on the paper order.  The incremental value created by Activity #2 is an electronic version of the order captured in the system.
The cost to produce the incremental value is the cost to execute that activity for one unit of value.  In activity #2, the cost to data enter one order is $4.  Note that the cost of activity #3 to validate the correct data entry of the order is $6.  This example is based on a case study of a midsized manufacturing company.  The cost of checking data entry quality was greater than the original data entry.  This discovery led to the company to modify the validation activity to increase its cost/benefit.

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