1. Maximize value.
Any
process converts inputs into outputs.
Inputs are the raw material of the process. Outputs are the products or services created
by the process. Heavy Lean has an
unrelenting focus on maximizing the value from the outputs of a process.
2. Minimize waste.
Waste
is the opposite of value. An activity of
a process may create any combination of value and waste. Reducing waste is one method to achieve the
first principle of Heavy Lean.
Minimizing waste also lowers costs by not paying to produce what no one
wants.
3. Achieve continuous flow.
The
outputs of one activity of a process flow to become the inputs of the next. Outputs flow to inputs across functional
boundaries and even organizations. One
of the primary inventions of Heavy Lean is how to achieve continuous flow while
maximizing value and minimizing waste.
Continuous flow produces more value faster with less waste.
4. Pursue perfection.
Another
invention of Heavy Lean is that perfection is possible. New methods to increase value, lead to new methods
to reduce waste, which in turn lead to new methods for achieving continuous
flow. Any enhancement resulting from the
first three principles creates new opportunities to apply the other principles
in the ongoing pursuit of perfection.
Figure I.1: Spiraling in on
Perfection
The definition of perfection cannot be known in advance. It takes a journey. Applying the principles of maximize value,
minimize waste, and continuous flow defines each today what is possible
tomorrow.
None of the
Heavy Lean principles listed above specifies a practice for how to realize
those principles. Toyota developed
practices based on the principles of Heavy Lean in the pursuit of perfection
over the last 50+ years. Those practices
not only allowed Toyota to maximize value, minimize waste, and achieve
continuous flow. They also allowed
Toyota to increase both employee and customer satisfaction, improve quality,
reduce cost, and increase revenue year-after-year.[i],[ii]
If only Heavy
Lean practices weren’t so heavy. The
opportunities and constraints of heavy manufacturing processes are greatly
different than those found in information intensive environments. Information workers do not have the same
operational characteristics as heavy machines or their operators. Information does not have the same flow
characteristics as heavy parts. A
different approach is needed to apply the principles of Heavy Lean to
information-centric processes.
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